New Clinic Procedures for In-Person Appointments
If you require an in-person visit, we ask that clients not arrive more than 5 minutes in advance of their appointment to limit the number of people in the waiting room. Upon entering the first set of doors, there will be a COVID-19 Respiratory Infection Screener to complete. If you screen negative you will be able to enter the clinic. If you screen positive we will have to reschedule the visit and recommend that you contact your family physician’s office or call telehealth to see if you need to be tested for COVID-19.
Keeping the above in mind, we ask that you please cancel your appointment in advance if you answer “yes” to any of the following questions. This will save you the time of driving to the clinic and then having to reschedule because you had a positive screen.
1. Have you or anyone in your household had close contact with anyone with acute respiratory illness or travelled outside of Ontario in the past 14 days?
2. Do you or anyone in your household have a confirmed case of COVID-19 (or test results pending) or had close contact with a confirmed case of COVID-19 not yet resolved (or test results pending)?
3. Do you have any or of the following symptoms:
New onset of cough
Worsening of chronic cough
Shortness of breath
Decrease or loss of sense of taste or smell
Unexplained fatigue/malaise/muscle aches
Nausea/vomiting, diarrhea or abdominal pain
Pink eye (conjunctivitis)
Runny nose/nasal congestion without other known cause
4. If you are 70 years of age and older, are you experiencing any of the following symptoms: delirium (altered state of consciousness), unexplained or increased number of falls, acute functional decline, or worsening of chronic conditions?
Upon entering the clinic, we ask that you sanitize your hands using the hand sanitizer as well as wear a mask. Whenever possible please bring your own mask. If you do not have a mask we masks available.
The clinic room will be sanitized after each client is seen. Please be patient if we end up getting a little behind schedule as it will take us a few minutes to sanitize the room after each session.